How can we help?

We are here to help you move forward with clarity and hope. Reach out and we will respond with care.

Email us

[email protected]

For support and bug reports, tell us:

  • Your device type
  • Your app version
  • A short description of what happened
  • A screenshot, if something is not working as expected

We typically respond within 1-2 business days. If your message is time-sensitive, let us know and we will prioritize it.

We accept prayer requests. Email us anytime.

Answers you don't have to wait for

  • Cancel a subscription or ask for a refund. Subscriptions are billed through Apple. Cancel in your Apple subscription settings, and request a refund at reportaproblem.apple.com.
  • Delete your data. Your entries stay on your device, so clearing the app storage or uninstalling the app removes them. What we store, and what we don't.
  • Restore a purchase. Your subscription is tied to the Apple Account that bought it, so signing in with that account should restore access. If it doesn't, email us.
  • How Ansel works. The FAQ covers how Ansel differs from a blocker, whether there is an Android app, and who Ansel is for.